Service Technician, On-site & Field Service
Hugo Hamann GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Kiel • Germany
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Job Level
About the role
- Commissioning, network setup, troubleshooting and fault resolution at customer sites
- Performing repairs and maintenance
- Logging all service-related data in the Service Management System
- Responsible for evaluating warranty and guarantee cases
- Supporting sales by proactively marketing technical services
- Developing customer-specific workflows and problem solutions
Requirements
- Completed training as an Information Electronics Technician, IT Systems Electronics Technician (m/f/d) or a comparable technical qualification
- Initial professional experience in technical customer service
- Experience working with networks and communication technologies
- Good knowledge of operating systems and applications as well as MS Office
- Valid driving licence (Class B) is mandatory
- Strong customer orientation combined with the ability to communicate appropriately with different audiences
Benefits
- Permanent employment contract offering long-term prospects
- Structured onboarding program for a successful start
- Independent working with a high degree of personal responsibility
- Company car including private use
- Collegial, partnership-based working atmosphere
- Good transport links and free parking
- Company bike leasing
- Employer-supported company pension via salary conversion
- Contribution to capital-forming benefits (Vermögenswirksame Leistungen)
- Team events
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network setuptroubleshootingfault resolutionrepairsmaintenancecustomer-specific workflowscommunication technologiesoperating systemsapplications
Soft Skills
customer orientationcommunication
Certifications
Information Electronics TechnicianIT Systems Electronics Technician