Service Technician, Field & Office Service
Hugo Hamann GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Kiel • Germany
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Job Level
About the role
- Commissioning, network setup, troubleshooting and fault resolution on-site at customer locations
- Perform repairs and maintenance and record all service-relevant data in the Service Management System
- Responsible for assessing warranty and guarantee cases
- Support sales by actively promoting technical services
- Develop and implement customer-specific workflows and technical solutions
Requirements
- Vocational training as an Information Electronics Technician, IT Systems Technician, or a comparable technical qualification
- Initial professional experience in technical customer service
- Experience working with networks and communication technologies
- Good knowledge of operating systems and applications, as well as MS Office
- Driver’s license class B (car) is required
- Strong customer orientation and ability to communicate appropriately with different audiences
Benefits
- Permanent employment contract for a long-term perspective
- Structured onboarding concept for a smooth start
- Independent work and a high degree of personal responsibility
- Company car, including private use
- Collaborative, respectful team culture
- Good transport connections and free parking
- Company bike leasing
- Subsidized company pension plan via salary conversion
- Subsidy for capital-forming benefits (Vermögenswirksame Leistungen)
- Team events
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network setuptroubleshootingfault resolutionrepairsmaintenancetechnical solutionscommunication technologiesoperating systemsapplicationsService Management System
Soft Skills
customer orientationcommunication
Certifications
Vocational training as an Information Electronics TechnicianIT Systems Technician