Service Technician, Field & Office Service
Hugo Hamann GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Kiel • Germany
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Job Level
About the role
- Commissioning, network setup, troubleshooting and fault resolution on-site at customer locations
- Perform repairs and maintenance and record all service-relevant data in the Service Management System
- Responsible for assessing warranty and guarantee cases
- Support sales by actively promoting technical services
- Develop and implement customer-specific workflows and technical solutions
Requirements
- Vocational training as an Information Electronics Technician, IT Systems Technician, or a comparable technical qualification
- Initial professional experience in technical customer service
- Experience working with networks and communication technologies
- Good knowledge of operating systems and applications, as well as MS Office
- Driver’s license class B (car) is required
- Strong customer orientation and ability to communicate appropriately with different audiences
Benefits
- Permanent employment contract for a long-term perspective
- Structured onboarding concept for a smooth start
- Independent work and a high degree of personal responsibility
- Company car, including private use
- Collaborative, respectful team culture
- Good transport connections and free parking
- Company bike leasing
- Subsidized company pension plan via salary conversion
- Subsidy for capital-forming benefits (Vermögenswirksame Leistungen)
- Team events
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network setuptroubleshootingfault resolutionrepairsmaintenancetechnical solutionscommunication technologiesoperating systemsapplicationsService Management System
Soft skills
customer orientationcommunication
Certifications
Vocational training as an Information Electronics TechnicianIT Systems Technician