Hudbay Minerals Inc.

IT Support Lead

Hudbay Minerals Inc.

full-time

Posted on:

Location Type: Office

Location: Snow Lake • Canada

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Salary

💰 CA$105,798 - CA$117,553 per year

Job Level

Senior

About the role

  • Responsible for the IT Coordination within the business unit.
  • Schedule work with support partners.
  • Maintain and improve high-efficiency IT onboarding and operational standards.
  • Support the development and implementation of policies and strategies that guide IT Operations.
  • Strategic Initiative Support for information infrastructure.
  • Aids in proposing budgets for programs and projects, purchases and upgrades equipment, coordinates computer specialists and IT workers, and supports IT-related projects.
  • Maintain IT disaster recovery and be a member of the disaster recovery team.
  • Facilitate the creation of guidelines, standards, and practices that ensure that operations may function.
  • Negotiate with and influence customers/stakeholders in order to maintain customer satisfaction.
  • Create an environment in which customer concerns and issues may be balanced appropriately and consistently.
  • Provide advice and support to peers and more senior staff in order to facilitate business initiatives.
  • Monitor the external environment to identify new technologies that can enhance Hudbay MBU’s business.
  • Maintain the currently high levels of IT user satisfaction from MBU Hudbay employees.

Requirements

  • A degree or diploma in computer science or a related discipline is required.
  • 5 or more years of experience in Information Technology, focusing on Virtualization, SAN, LANs, server and network hardware, and software support.
  • 2 years in a senior or leadership role in infrastructure in mining would be considered.
  • Experience with performance troubleshooting and monitoring.
  • Project management skills with a track record of delivering projects on time.
  • Problem-solving skills and the ability to enhance the efficiency of an organization's IT infrastructure.
  • Preferred experience with ITIL practices for incident/problem/change management.
  • Collaboration skills for working with teams and employees across multiple locations.
  • Flexibility in terms of working hours and participation in an on-call rotation schedule.
  • Strong interpersonal and communication skills with a customer service focus.
  • Analytical and problem-solving skills, including root cause analysis, critical thinking, attention to detail, and a sense of urgency in resolving critical issues.
  • Adaptability to rapidly changing technology environments.
  • Ability to prepare written policies, procedures, and technical documents.
Benefits
  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • Relocation assistance
  • Tuition reimbursement
  • Vision care
  • Wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
VirtualizationSANLANsserver hardwarenetwork hardwaresoftware supportperformance troubleshootingmonitoringproject managementITIL
Soft skills
problem-solvingcollaborationinterpersonal skillscommunication skillscustomer service focusanalytical skillscritical thinkingattention to detailadaptabilityflexibility
Certifications
degree in computer sciencediploma in computer science