Huckleberry Labs

Customer Success Associate, Contract, Part-Time

Huckleberry Labs

part-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $20 - $23 per hour

About the role

  • Respond to customer inquiries in a timely, empathetic, and accurate manner, with a strong focus on resolving issues on first contact
  • Troubleshoot login issues, account access problems, subscription questions, and app functionality concerns
  • Investigate reported issues by reviewing user data, account history, and internal tools to determine root cause
  • Use internal portals and admin tools to update account settings, correct user information, and resolve billing-related issues
  • Clearly explain app functionality, limitations, and workarounds in a way that is easy for non-technical users to understand
  • Identify when an issue cannot be resolved immediately and escalate appropriately, providing clear documentation and context to the next team
  • Follow up with customers on escalated issues to ensure resolution and maintain a positive experience
  • Stay informed on known bugs, outages, and product changes to provide accurate and consistent responses
  • Handle sensitive or frustrated customer interactions with patience, professionalism, and care
  • Recognize repeat issues or common questions and flag them for documentation or internal review
  • Convert recurring questions into clear, concise FAQ or Help Center articles
  • Assist customers participating in betas by answering questions, collecting issue reports, and relaying feedback
  • Adhere to response time and quality standards while managing multiple conversations efficiently
  • Document customer interactions accurately to ensure continuity and context for future support

Requirements

  • Excellent written communication with perfect grammar
  • Efficient while being empathetic
  • Strong problem-solving skills
  • Comfortable with using technology, apps, and social media
  • 1+ years of customer support experience
  • Experience with ticketing software, such as Zendesk and JIRA
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingissue resolutiondocumentationFAQ creationdata reviewaccount managementbilling resolutionproblem-solvingtechnical support
Soft Skills
written communicationempathypatienceprofessionalismefficiencycustomer follow-upescalation managementactive listeningadaptabilityinterpersonal skills