HubSpot

Director – Chief of Staff, Customer Success

HubSpot

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $192,300 - $307,700 per year

Job Level

Lead

About the role

  • Drive strategic projects that can have an impact on Global CS.
  • Direct the CS leadership team operating system by leading cross-functional meetings, partnering with leaders to build and refine the way we report on progress.
  • Assist the SVP of CS and VP of Support and Solutions and their leadership teams with managing information flow and leading the analysis, decision-making, communication, and tracking of key projects and initiatives.
  • Develop and manage ongoing communications and follow-ups with HubSpot’s Executive Leadership Team, customers, partners, and employees.
  • Own the execution and outcomes of key leadership meetings by managing agendas, developing decks, delivering pre-reads, and ensuring clear action items post-meeting.
  • Manage prioritization of cross-functional projects and initiatives to ensure continued focus on HubSpot’s long-term strategy and vision.
  • Develop a deep understanding and connection to HubSpot’s customers and partners and continuously keep their experience top of mind for Global CS leadership.
  • Proactively collect cross-functional insights to anticipate and quickly address problems.

Requirements

  • Has a successful track record in a chief of staff, commercial strategy, or operations role, with proven ability in executive-level advising and cross-functional collaboration to drive and create change
  • Exhibits deep understanding of high-growth go-to-markets and is therefore adept at simplifying complexity
  • Demonstrates significant attention to detail and is an exceptional project manager, with a proven capacity to lead complex strategic and operational initiatives cross-functionally in an organisation at a global scale
  • Is effective at balancing both strategy and execution — can think strategically, but can also roll up their sleeves to get things done
  • Cares deeply about customer-centricity and our mission of helping millions of organizations grow better.
  • Is deeply analytical, comfortable navigating data and working in ambiguity
  • Has exemplary communication and relationship-building skills at all levels, from senior executives to individual contributors
  • An MBA would be advantageous but is not an essential requirement.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities
  • Bonuses
  • Stock options
  • Equipment allowances
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisstrategic planningcross-functional collaborationexecutive advisinggo-to-market strategycomplex problem solvingcommunicationcustomer-centricity
Soft Skills
attention to detailrelationship buildingstrategic thinkingexecutionadaptabilityleadershiporganizational skillsanalytical skillsproblem anticipation
Certifications
MBA