HubSpot

Associate Renewal Manager – Scaled

HubSpot

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $64,000 - $96,000 per year

About the role

  • Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
  • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
  • Lead renewal and commercial conversations, including negotiation and documentation of outcomes
  • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
  • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
  • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
  • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
  • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
  • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Requirements

  • 1 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
  • Comfort leading customer conversations involving renewals, negotiation, or complex topics
  • Ability to diagnose customer goals and challenges and provide clear, structured recommendations
  • Strong written and verbal communication skills, especially in renewal and contract-related discussions
  • Ability to manage multiple customer engagements in a high-volume, fast-paced environment
  • Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
  • Ability to learn software quickly and coach customers toward effective product adoption
Benefits
  • Annual bonus targets
  • Stock options (RSUs)
  • Overtime pay eligibility
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer health metricscontract managementnegotiationcustomer engagementrecommendation structuringSaaSproduct adoption
Soft Skills
communicationleadershipproblem-solvingtime managementcustomer relationship management