Spanish Customer Support Specialist
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Ireland
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Salary
💰 €32,000 - €48,000 per year
Job Level
About the role
- Utilise phone, live chat, and web tickets to partner with customers
- Apply business acumen to proactively identify challenges
- Remove technical barriers for customers
- Independently utilise support resources and tools
- Implement troubleshooting frameworks
- Identify and diagnose software issues
- Deliver thoughtful, empathetic, and comprehensive resolutions
- Collaborate within HubSpot to deepen customer engagement
Requirements
- Fluent in English and Spanish
- Minimum of 1 year of experience in a technical support role, preferably within a software or technology company
- Strong foundation in technical troubleshooting
- Adept at understanding and using product documentation to resolve customer issues
- Self-motivated with a growth mindset
- Enjoy developing technical skills
- Customer-first mentality
- Thrive in a dynamic and collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingsoftware issue diagnosistroubleshooting frameworks
Soft skills
empathycustomer-first mentalityself-motivationgrowth mindsetcollaboration