Serve as the PMO for People Operations, providing clear visibility into priorities, dependencies, risks, and progress across initiatives.
Lead complex, cross-functional work including service migrations, operating model changes, and platform or process enhancements.
Establish execution discipline through governance models, operating rhythms, and executive-level stakeholder communication.
Partner closely with People Ops leadership, Service Delivery, HRIS, IT, and Analytics to align strategy with execution.
Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery.
Oversee enablement of People Ops technology, with ServiceNow as a core platform supporting workflows, knowledge, SLAs, reporting, and automation.
Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization.

Requirements

10+ years of experience in People Operations, HR Transformation, Shared Services, Enablement, or Enterprise PMO roles.
Proven success leading complex, cross-functional initiatives with senior and executive stakeholders.
Strong PMO and execution leadership skills, including governance design and dependency management.
Hands-on experience with ServiceNow in an HR or service delivery context.
Experience building or scaling knowledge management, operational excellence, and process optimization frameworks.
Strong written and verbal communication skills.
Comfort operating at the intersection of people, process, and technology.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses
Stock options
Equipment allowances
Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

HR TransformationShared ServicesEnablementGovernance designDependency managementKnowledge managementOperational excellenceProcess optimizationService migration planningSLA management

Soft skills

LeadershipCommunicationStakeholder managementCross-functional collaborationExecution disciplineStrategic alignmentRisk managementAnalytical thinkingProblem-solvingInterpersonal skills