Inside Sales – Territory Coordinator
Hubbell Incorporated
full-time
Posted on:
Location Type: Office
Location: Fenton • Montana • United States
Visit company websiteExplore more
Tech Stack
About the role
- Serve as the primary point of contact for all customer and sales team inquiries within the territory.
- Build and maintain strong customer relationships through daily engagement and support.
- Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites.
- Manage the full account lifecycle, including onboarding, order processing, and ongoing support.
- Review customer purchase orders for accuracy and request revisions as needed.
- Process and monitor payment in advance and credit card orders.
- Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays.
- Create, change, and extend customer accounts.
- Maintain clear, up to date records and documentation.
- Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met.
- Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals.
- Partner with planning and purchasing teams to expedite orders and improve ship dates.
- Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders.
- Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication.
- Partner with sales and product management to support territory growth and strategic initiatives.
- Provide limited pricing support in accordance with company policy.
- Assist customers with basic technical questions with support from the Technical Services team.
- Manage customer inquiries via phone, email, and Salesforce.com.
- Create and manage workflows.
- Process customer returns and credit requests.
Requirements
- BS degree in Business, Management or related field or 4 years of equivalent experience
- Strong analytical skills
- Highly organized with ability to work under tight time constraints
- Ability to manage multiple priorities simultaneously
- Must be strong in Excel (incl. v-lookups, pivot tables)
- Experience leading physical inventories and/or other cross-functional projects desired
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingaccount managementanalytical skillsExcelv-lookupspivot tablesproject managementinventory management
Soft Skills
strong customer relationshipshighly organizedability to work under tight time constraintsability to manage multiple prioritiescommunication skills
Certifications
BS degree in BusinessBS degree in Management