Hubbell Incorporated

Customer Service Representative, RMA

Hubbell Incorporated

full-time

Posted on:

Location Type: Office

Location: Manchester • New Hampshire • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

ERP

About the role

  • Manage the full end-to-end returns (RMA) process, including initial validation, RMA creation in the ERP system, approval coordination, and post RMA activities
  • Meet daily productivity and workflow expectations set by the manager
  • Generate, maintain, and analyze RMA reports using SAP and Power BI
  • Coordinate and process carrier claims
  • Deliver monthly, quarterly, and annual RMA reports and statistics to upper management

Requirements

  • 1–3 years of customer service or related experience
  • Strong written and verbal communication skills
  • SAP and SalesForce experience preferred
  • Proficient in Excel
Benefits
  • Exceptional service to internal and external customers in alignment with departmental objectives
  • Collaborate with cross-functional teams including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics
  • Manage multiple shared mailboxes and resolve a high volume of customer inquiries
  • Regularly evaluate current processes and implement improvements as needed
  • Support overflow call volume as required, including multimedia, web chat, and email communications

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
RMA process managementdata analysisreport generationExcel proficiency
Soft skills
communication skillscustomer service