Hubbell Incorporated

Customer Service Representative II

Hubbell Incorporated

full-time

Posted on:

Location Type: Office

Location: South Bend • United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing
  • Interact with customers on an ongoing basis, handling requests and providing support
  • Organize and prepare quotation proposals and review customer orders for acceptance
  • Coordinate technical, commercial, export, and import requirements
  • Provide support and back up to field sales and customers on product needs
  • Ensure the timely and successful delivery of solutions
  • Research and resolve Accounts Receivable issues
  • Acknowledge and respond to customer inquiries via phone, email, and live chat
  • Identify and assess customer needs to provide appropriate solutions
  • Follow up on customer questions and complaints to ensure resolutions
  • Process and expedite orders, forms, applications, and requests
  • Collaborate with internal teams to solve customer request and issues

Requirements

  • High school diploma or equivalent (required)
  • 1-3 years in a customer service role
  • Strong conflict resolution skills
  • Strong oral and written communication skills
  • Strong Microsoft Office, e-mail, and other PC application skills
  • Must be able to effectively interpret and communicate information from ERP system
  • Familiarity with SAP preferred; familiarity with OnBase order management system is a plus
  • Positive, empathetic, and professional attitude toward customers at all times
Benefits
  • 24/7 Emergency hotline support coverage approximately 6 rotations per year
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicequotation proposalsAccounts Receivableorder processingconflict resolutionERP system interpretation
Soft skills
communicationempathyprofessionalismproblem-solving
Certifications
high school diploma