Employee Benefits Account Manager II
HUB International
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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About the role
- Responsible for monitoring the quality of service provided to the client, including but not limited to: brokerage/marketing services, communications and outsourcing/administrative services
- Executes marketing of client benefit plans; Writes requests for proposals and submits to insurance carriers and vendors
- Prepares communication presentations for clients
- Reviews and may compose plan documents
- Monitors financial performance of benefit plans on behalf of the client
- Compiles claim and utilization reports using carrier provided data
- Partners with carriers to ensure proposal requests are timely and thorough. Compiles carrier responses manually or into Excel for comparison and presentation to client
- Coordinates literature/material fulfillment duties and processes, including enrollment kits, plan summaries; SPD’s other benefits literature and communication material
- Implements insurance benefit programs, including plan setup at carrier level; coordinating Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow-up with clients and carriers to assure complete and thorough implementation
- Provides ongoing client customer service to continually assure that benefit plans are being administered to the client’s satisfaction and that client is fully informed of any issues that impact their benefit plans
- Other duties may be assigned
Requirements
- Minimum of 5+ years of experience and demonstrated proficiency in an Insurance Account Management role in required lines
- Brokerage experience is preferred
- Superior customer service and problem solving skills with the ability to work in a team environment
- Excellent written and verbal English communications skills required
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
- Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance account managementbrokerage servicesmarketing servicesproposal writingfinancial performance monitoringclaim reportingutilization reportingbenefit plan implementationadministrative setupclient enrollment
Soft Skills
customer serviceproblem solvingteamworkwritten communicationverbal communication