You’ll be working with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues
You’ll advocate for the client and ensure prompt and thorough handling of accounts
Service clients proactively anticipating and addressing their needs by keeping them up to date with relevant information
Manage new client implementation and plan transfers, including master application and employee enrolment documents
Handle plan amendments, including pricing requests and employee communication bulletins
Prepare and attend client meetings - follow through with action items in a timely and concise manner
Deliver employee benefits administration training and employee education sessions to clients
Review and deliver to clients group insurance contracts and booklets from insurance carriers

Requirements

An LLQP and Life License (or willing to obtain within six months of start)
5+ years of experience in the employee benefits industry in a client facing role
A GBA, RPA or CEBS’ designation or actively pursuing
A Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.
The ability to build and maintain strong relationships with clients and external stakeholders
An intermediate or advanced proficiency in MS Office Suite.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

employee benefits administrationclient implementationplan transferspricing requestsemployee communicationgroup insurance contractsemployee education sessions

Soft skills

client advocacyproactive servicerelationship buildingtimely follow-throughcommunication

Certifications

LLQPLife LicenseGBARPACEBS