Responsible for day to day internal and external customer support providing compliance research, writing, and guidance to address client needs
Serve as the compliance “rapid response” providing timely, accurate, and well written answers to customer emails and participating in conference calls
Participate in remote client meetings and conference calls alongside account services team members and/or producer to relay compliance requirements
Collaborate with the South Compliance team to create, coordinate, review, monitor and evaluate educational material or training sessions
Work with South Compliance to develop regional initiatives, materials, and programs
Provide guidance and assistance to service teams on compliance topics and escalate questions to the Compliance Manager and/or CCO as needed
Handle day-to-day client compliance support including responding to compliance related emails
Request and maintain Airtable intake form entries on a daily basis
Manage day-to-day projects individually and at the team level through project planner and meet deadlines
Follow all other South Compliance processes and established SOPs
Must provide services during ordinary business hours for either the Central and/or the Eastern time zone
Requirements
5+ years in an employee benefits industry compliance capacity (carrier, vendor or employer)
5-7 years of relevant experience
Bachelor’s degree required
Location – Must live somewhere in the south region near any one of our EB offices with ability to be in office and attend certain local meetings and events
Must provide services during ordinary business hours for either the Central and/or the Eastern time zone
Negligible travel required
Must follow South Compliance processes and established SOPs
Must not offer legal/tax advice or opinions; must operate within consultant boundaries
Role limitations: may not design/develop/review plan documents, complete/amend federal filings, review/advise on contract language (beyond compliance checks), draft governmental correspondence, or represent clients before governmental bodies
All client-facing documents and content must be HUB approved