HST Pathways

Product Implementation Manager – Billing, RCM

HST Pathways

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs).
  • This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR.
  • Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles.
  • The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience.
  • Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence.
  • Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies.
  • Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application.
  • Create and maintain documentation and educational materials in partnership with the Learning and Development Team.
  • Contribute to curriculum design and training content for product upgrades and new releases.
  • Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention.
  • Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications.
  • Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning.
  • Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation.
  • Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs.
  • Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary.
  • Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process.
  • Travel is up to 50% as required to deliver training and client support.

Requirements

  • Bachelor’s degree preferred
  • Proficiency in Microsoft Office and related software tools
  • Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred
  • Strong public speaking and presentation abilities
  • Excellent communication skills for both internal and external audiences
  • Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment
  • Experience developing, implementing, and maintaining training curricula for new and existing products
  • Hands-on experience with software implementation and end-user training
  • Demonstrated success in training and educating peers, physicians, and other healthcare professionals
  • Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products.
Benefits
  • Remote work environment
  • Health benefits paid for employees
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance
  • A diverse, inclusive, and fun team!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software implementationend-user trainingcurriculum developmentinventory managementrevenue cycle managementbillingschedulingreportingEHRHST Pathways
Soft skills
public speakingpresentation skillscommunication skillsclient supportproblem-solvingcollaborationadaptabilityorganizational skillstraining expertisejudgment