HSP Group

Tax and Accounting

HSP Group

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
  • Maintain accurate records of client information and ensure all documentation is up to date and complete.
  • Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
  • Coordinate with internal teams and external service providers to ensure timely delivery of services.
  • Develop and maintain relationships with clients to understand their needs and provide customized solutions.
  • Provide guidance to clients on accounting and tax best practices.
  • Support the development and implementation of new services and processes to improve client experience.
  • Ensuring that customers are set up in BAU related systems and all internal trackers are kept up to date.
  • Update and Maintain BAU related systems ensuring accuracy and timeliness of data.  Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Monday, Microsoft Teams, and any other related software systems.
  • Create service tickets and review data provided by customers and/or LSPs.
  • Monitor calendars and ensure that customers and LSPs meet all deadlines.
  • Develop and maintain excellent relationships with both LSPs and customers.
  • Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
  • Monitor the status of assigned tasks and tickets, providing regular updates where required.
  • Adhere to SLAs in terms of responsiveness and quality where applicable.
  • Build and maintain region and/or service line specific knowledge base.
  • Provide excellent customer-centric service.
  • Manage and give input on team processes and other business improvement initiatives.
  • Additional duties as assigned.

Requirements

  • 5 years minimum experience with accounting and tax in a customer facing service delivery capacity.
  • 3 years minimum experience managing customer accounting deadlines.
  • Certified Public Accountant (CPA) a plus.
  • Experience with IFRS and US GAAP.
  • Experience with market accounting systems such as Xero, SAGE Intacct, QuickBooks, or others.
  • General understanding of the differences and complexities of providing Bookkeeping, Accounts Payable & Receivable, Management Reporting, Consolidation services, and the like across multiple jurisdictions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingtax servicescompliance managementbookkeepingaccounts payableaccounts receivablemanagement reportingconsolidation servicesIFRSUS GAAP
Soft Skills
client relationship managementcustomer servicecommunicationproblem-solvingteam collaborationorganizational skillsattention to detailresponsivenessadaptabilityprocess improvement
Certifications
Certified Public Accountant (CPA)