HSP Group

GSM – Payroll

HSP Group

full-time

Posted on:

Location Type: Remote

Location: Hungary

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • The Global Services Manager (GSM) serves as the primary liaison for customers.
  • With the assistance of Global Services Associates (GSAs), the GSM takes on a dual role: implementing contracted Payroll and EoR services and acts as a point of escalation for customers throughout the lifecycle of Business As Usual (BAU) operations.
  • Manage projects across a portfolio of customers assigned.
  • Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers.
  • Update and maintain BAU related systems ensuring data accuracy and timeliness.

Requirements

  • 5-7 years minimum experience with services embedded in HSPs Global People Solutions and/or Global Entity Solutions offering, in a customer-facing service delivery capacity.
  • Very strong English communication skills, both written and verbal.
  • Proficiency in a second language is a plus.
  • Excellent analytical and problem-solving skills.
  • Project management experience, mainly with Payroll implementations.
  • Account Management experience.
  • Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.
Benefits
  • Flexible working/work from home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementpayroll implementationsdata accuracyanalytical skillsproblem-solving skills
Soft Skills
communication skillscustomer-facing service deliveryaccount management