HSI

Customer Success Manager – II

HSI

full-time

Posted on:

Location Type: Remote

Location: New Zealand

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Maintain strong relationships with HSI high value medium-large clients
  • Support their experience with HSI products and services
  • Achieve account growth (upsell) and retain the license long term (renewal)
  • Work collaboratively with clients to understand business goals and challenges
  • Provide strategic recommendations and solutions to support client success
  • Excel at internal and external stakeholder engagement
  • Align customer objectives to HSI product solutions
  • Identify and mitigate retention risk and advocate for the customer
  • Manage retention quota and pursue account growth opportunities
  • Provide system demonstrations and ensure optimal use of products
  • Contribute to client retention strategies and projects
  • Maintain knowledge of contract obligations
  • Gather customer insights for business improvement
  • Support mentoring of less experienced team members
  • Oversee customer escalations and achieve resolutions
  • Develop best practices to improve quality and processes

Requirements

  • 5 + years experience of managing client accounts
  • 1 + years experience managing enterprise accounts
  • 2+ years experience in achieving account growth targets
  • Excellent communication and problem-solving skills
  • Have an interest in technology and master new technology easily
  • Experience in a Health, Safety and/or Employee Wellbeing role
  • Experience using HSI systems
  • Experience with data and reporting tools
  • Experience with Sales Force (or similar CRM)
  • Proficient MS Office applications
Benefits
  • Access to a confidential and free EAP Service (Employee Assistance Program)
  • Birthday Bonus Day – A day of paid leave for your birthday!
  • Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
  • Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission *‘Connection Workplace Safety, Compliance and Employee Development’*
  • A flexible working environment
  • A collaborative and supportive team-based environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementaccount growthclient retentiondata analysisreportingsystem demonstrationsstrategic recommendationsproblem-solvingcontract managementmentoring
Soft Skills
communicationcollaborationstakeholder engagementcustomer advocacyrelationship managementbusiness acumenadaptabilityinsight gatheringquality improvementprocess improvement