hsag Heidelberger Services AG

Team Leader – Customer Service

hsag Heidelberger Services AG

full-time

Posted on:

Location Type: Hybrid

Location: Chemnitz • Germany

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Job Level

Senior

About the role

  • As a Team Leader (m/f/d), you are the central interface between your team of approximately 15 to 20 employees and our clients.
  • You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and achievement of objectives.
  • You assume economic control and overall responsibility for your project.
  • You prepare forecasts and proactively plan the project’s development.
  • You collect and analyze project-related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
  • You are responsible for reporting as well as the monthly preparation of billing.
  • You lead your team professionally through targeted coaching and foster its development.
  • You prepare annual employee reviews and feedback meetings and conduct these independently.
  • You act as the operational contact (m/f/d) for clients and coordinate communication at project level.
  • You support the department management with client coordination and meetings.
  • You also participate in the personnel selection process and, if required, support cross-site tasks.

Requirements

  • You have completed commercial vocational training and have at least three years of experience in customer service — ideally in the energy industry.
  • With your existing leadership experience you know how to motivate a team, set priorities and ensure smooth operations through strategic planning.
  • You work confidently and routinely with MS Office on a daily basis, particularly Excel.
  • You are comfortable with numbers, analyze results and derive suitable measures when needed, keeping an eye on their implementation and effectiveness.
  • You are characterized by clear and goal-oriented communication — both within the team and when interacting with clients.
  • You keep a cool head even under heavy workloads, set clear priorities and act in a solution-oriented manner.
  • Experience or knowledge of SAP IS-U, Wilken or Schleupen is an advantage but not mandatory. If required, we will provide thorough onboarding.
Benefits
  • Job security: From day one you will receive a permanent employment contract to secure your long-term career at hsag.
  • Flexibility: You benefit from flexible working time models with a flexitime account and the possibility to work from home by arrangement.
  • Our Academy: Our hsag Academy offers training, courses and further education to continuously develop your skills.
  • Our perks for you: Employer-sponsored company pension scheme, a tax-free communication allowance, Corporate Benefits, cash bonuses for our employee referral program, a subsidy for the Deutschlandticket and cross-site company events — both online and on-site.
  • Your well-being: We provide company health management to actively maintain your health and promote mental well-being. With the WLP app you can expand your health knowledge, stay active and pursue personal (sporting) goals.
  • Our corporate culture: Experience a culture of equals that promotes personal responsibility, team spirit and direct feedback. We value fast learning and the joy of implementation while working together as a team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata cleansingKPI analysisbillingcustomer servicestrategic planningteam leadershipemployee reviewsforecastingoptimization measures
Soft Skills
communicationteam motivationprioritizationsolution-orientedcoachinganalytical thinkingstress managementgoal-orientedclient coordinationindependence
Certifications
commercial vocational training