Team Lead – Energy Industry, Customer Service

hsag Heidelberger Services AG

full-time

Posted on: 12/31/2025

Location Type: Hybrid

Location: Chemnitz • 🇩🇪 Germany

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Senior

About the role

As a Team Lead (m/f/d), you are the central interface between your team of approximately 15–20 people and our clients.
You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and target achievement.
You always keep your team’s well‑being in mind.
You take on the economic management and overall responsibility for your project.
You create forecasts and plan project development proactively.
You collect and analyze project‑related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
You are responsible for reporting and the monthly preparation of billing.
You lead your team professionally through targeted coaching and support their further development.
You prepare and conduct annual performance reviews and feedback discussions independently.
You act as the operational contact (m/f/d) for clients and coordinate project‑level communication.
You support divisional management with client consultations and meetings.
You also participate in the personnel selection process and, if required, support cross‑site tasks.

You have completed commercial vocational training and bring at least three years of experience in customer service — ideally in the energy industry.
With your existing leadership experience, you know how to motivate a team, set priorities and ensure smooth operations through strategic planning.
You use MS Office, particularly Excel, confidently and routinely on a daily basis.
You are comfortable with numbers, analyze results and derive appropriate measures when needed, while monitoring their implementation and effectiveness.
You are characterized by clear and goal‑oriented communication — both within the team and in interactions with clients.
You keep a cool head under high workloads, set clear priorities and always act in a solution‑oriented manner.
Experience or knowledge of SAP IS‑U, Wilken or Schleupen is an advantage but not mandatory.

Benefits

Job security: From the start you will receive a permanent contract with us to secure your long‑term career at hsag.
Flexibility: You benefit from flexible working time models with a flexitime account and the option to work from home by arrangement.
Our Academy: Our hsag Academy offers training, courses and further education to continuously develop your skills.
Perks for you: We provide an employer‑subsidized company pension scheme, a tax‑free communications allowance, Corporate Benefits, cash bonuses for our employee referral program, a subsidy for the Deutschlandticket and company‑wide celebrations across locations — both online and in person.
Your well‑being: We offer a corporate health management program designed to actively maintain your health and support your mental well‑being. With the WLP app you can expand your health knowledge, stay active and pursue your personal (fitness) goals.
Our corporate culture: With us you will experience collaboration on equal terms that promotes personal responsibility, team spirit and direct feedback.

Tip: use these terms in your resume and cover letter to boost ATS matches.

project managementdata cleansingKPI analysisbillingstrategic planningperformance reviewscoachingcustomer service

leadershipteam motivationclear communicationproblem-solvingprioritizationstress managementgoal orientation

commercial vocational training