HR ELEMENTS

Account Manager

• Serve as the primary point of contact for all customer needs and communications across North America
• Build and nurture long-term, strategic relationships with customers, acting as a trusted advisor
• Understand customer goals and ensure successful solution delivery that aligns with their objectives
• Coordinate internally across departments to deliver a seamless customer experience
• Regularly communicate progress on strategic initiatives, projects, and account status updates to stakeholders
• Analyze and report on account performance, including sales trends, forecasts, and key performance metrics
• Identify new business opportunities within assigned territory and collaborate with sales leadership to drive growth
• Manage and resolve high-priority issues or escalations with a sense of urgency and professionalism
• Ensure account strategies align with broader company goals and market dynamics
• Contribute to the development of annual sales targets, territory planning, and budgeting processes

Account Manager – Northeast Region