Account Manager – Northeast Region
HR ELEMENTS
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for all customer needs and communications across North America
- Build and nurture long-term, strategic relationships with customers, acting as a trusted advisor
- Understand customer goals and ensure successful solution delivery that aligns with their objectives
- Coordinate internally across departments to deliver a seamless customer experience
- Regularly communicate progress on strategic initiatives, projects, and account status updates to stakeholders
- Analyze and report on account performance, including sales trends, forecasts, and key performance metrics
- Identify new business opportunities within assigned territory and collaborate with sales leadership to drive growth
- Manage and resolve high-priority issues or escalations with a sense of urgency and professionalism
- Ensure account strategies align with broader company goals and market dynamics
- Contribute to the development of annual sales targets, territory planning, and budgeting processes
Requirements
- Strong interpersonal and communication skills with the ability to influence and engage stakeholders at all organizational levels
- Demonstrated success managing multiple priorities, deadlines, and customer accounts simultaneously
- Effective problem-solving and decision-making skills, with a data-driven and customer-centric mindset
- Excellent presentation, negotiation, and relationship management capabilities
- Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Comfortable working in a fast-paced environment while maintaining high attention to detail
- Highly organized with strong time management skills
- Collaborative team player with the ability to work independently when needed
- Ability to think strategically and contribute to account planning and business development initiatives
Benefits
- Competitive base salary
- Yearly bonus
- Paid vacation
- 14 paid holidays
- Health, dental, and vision plans
- Company paid life insurance, short term disability, and long-term disability
- 401(k) with company matching contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillscommunication skillsproblem-solving skillsdecision-making skillspresentation skillsnegotiation skillsrelationship managementtime management skillsorganizational skillsstrategic thinking