HP

Operational Account Manager

HP

full-time

Posted on:

Location Type: Office

Location: Shenzhen • China

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About the role

  • Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
  • Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
  • Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
  • Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
  • Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
  • Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
  • Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
  • Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
  • Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
  • Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.

Requirements

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.
  • Proficiency in Cantonese is mandatory, and fluency in English is also required.
Benefits
  • Equal Opportunity Employer (EEO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysiscustomer solutions designoperational process optimizationcontract negotiationrisk managementcustomer feedback analysisreport preparationpresentation skills
Soft Skills
relationship managementproblem-solvingadvocacy for process improvementscommunicationteam leadershipcustomer satisfaction focus
Certifications
Bachelor's degreeGraduate degree