Customer Success Engineer, French-speaking
HP
full-time
Posted on:
Location Type: Office
Location: Meudon • France
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About the role
- Serve as the customer’s post-sales HP Digital Solutions expert.
- Assist customers as needed with implementing and integrating HP software solutions within their environments.
- Ensure HP products are properly integrated with customers’ existing toolsets.
- Act as the customer’s voice internally by conveying feature requests, support issues, and concerns, and championing solutions.
- Establish a regular cadence with customers to ensure they realize full value from their HP software investment.
- Provide technical management and escalation within accounts, giving customers access to product and engineering teams for issue resolution.
- Play a proactive role in account and business relationship technical management activities.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
Requirements
- Strong experience in service delivery for endpoint solutions.
- Solid technical understanding of endpoint environments and their management.
- Proven customer-facing experience with a strong focus on customer success for software-based services.
- Excellent collaboration and relationship-building skills, with the ability to work effectively across all management levels within customer organizations and internally at HP.
- Hands-on technical expertise with software deployment tools and techniques, including SCCM, Microsoft Intune, PowerShell scripting, and similar technologies.
- 10+ years of relevant technical experience designing, deploying, managing, and sustaining large-scale, global enterprise IT systems.
- Strong knowledge of Windows endpoint operating systems and endpoint OS management.
- Practical experience deploying, troubleshooting, maintaining, and updating endpoint software.
- Comfortable communicating within and navigating complex organizations, and maintaining long-term relationships in strategic customer accounts.
- Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent professional experience.
- Willingness to travel to support customer activities, primarily within France.
- Fluent in French and English.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint solutionssoftware deployment toolsSCCMMicrosoft IntunePowerShell scriptingWindows endpoint operating systemsendpoint OS managementtechnical managementtroubleshootingmaintaining endpoint software
Soft Skills
customer-facing experiencecustomer successcollaborationrelationship-buildingcommunicationnavigating complex organizationslong-term relationship managementproactive roletechnical documentationcustomer satisfaction
Certifications
Bachelor’s degree in Computer EngineeringBachelor’s degree in Systems Engineering