Global Account Operations Manager, German Preferred – Global Tier 1
HP
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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About the role
- Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
- Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
- Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
- Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
- Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
- Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
- Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
- Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
- Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
- Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.
Requirements
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
- Certified Sales Operations Professional (CSOP)
Benefits
- Equal Opportunity Employer (EEO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial modelinganalysisrisk managementcontract negotiationoperational performance reviewprocess change implementationcustomer trainingcost savings identificationrevenue growth strategiesprofitability improvement
Soft Skills
communicationcollaborationmentoringproblem-solvingadvocacystrategic thinkingcustomer relationship managementleadershipethical standards adherenceinnovation identification
Certifications
Certified Sales Operations Professional (CSOP)