HP France

Command Center Monitoring Engineer

HP France

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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About the role

  • Monitor the Managed Conference Collaboration Devices
  • Resolves moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
  • Research, diagnose, troubleshoot, and identify solutions to complex customer-facing technical issues.
  • Take ownership of assigned issues and see them through to resolution, ensuring timely and effective resolution.
  • Document identified issues, solutions, and troubleshooting steps for future reference.
  • Provide excellent customer service and ensure customer satisfaction.

Requirements

  • Bachelor's degree in computer science, Computer Engineering, or a related field
  • Typically has 4-5 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with 3-5 years of work experience.
  • Proven experience in successfully resolving complex technical issues.
  • Demonstrated ability to analyze problems, identify root causes, and implement effective solutions.
  • Ability to work independently and as part of a team.
Benefits
  • Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical problem resolutionhardware supportsoftware supportcustomer-facing technical issuesissue documentationsolution identificationproactive notification systems
Soft Skills
customer servicecustomer satisfactionproblem analysisroot cause analysisindependent workteam collaboration
Certifications
Bachelor's degree in computer scienceBachelor's degree in Computer Engineeringrelated field degree