HP France

Account Operations Manager

HP France

full-time

Posted on:

Location Type: Office

Location: Rio Rancho • New Mexico • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Manages the operational business relationship of mid-size to large domestic accounts; serves on account team.
  • Conducts and reviews highly complex operational analysis.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
  • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
  • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Requirements

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
  • Typically 1-2 years of experience supporting large accounts.
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Developing consulting, negotiation and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above.
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational analysisproject managementfinancial managementsupply chain managementcustomer serviceprocurementbusiness requirements analysisprocess improvementanalytical skillsbusiness acumen
Soft Skills
communication skillsconsulting skillsnegotiation skillsinfluence skillscollaborationnetworkingrelationship managementproblem-solvingpresentation skillsproactive communication