Improve and sustain the end-to-end operational performance of the US Public Sector business
Work under the day-to-day guidance of the US Public Sector Operations Program Lead
Report directly to the Head of Innovation & Business Operations, US Public Sector
Ensure operational accuracy, continuity, and compliance across US Public Sector programs
Ensure Operational Compliance, develop and track Operational Performance Insights and manage assigned projects in support of our overall Operational Improvement POR
Control Fed User Authorization and User Access process
Coordinate Audit & Assurance schedule
Partner with HP Federal management, Compliance, Legal, Cybersecurity, and L&D to ensure annual HPI required trainings continue to meet HP Federal compliance requirements
Manage the relationship/inter-company agreements with HP Inc., and management of vendor relationships as needed
Participate in Compliance forums, as needed and ensure operational policies and processes are fully aligned
Develop a balanced scorecard / management KPIs that drive action / sustained operational excellence
Serve as a centralized coordination point for operational escalations, IT issue triage, and cross-functional follow-ups
Drive various projects necessary to stand up new processes, eliminate/mitigate performance inhibitors, or enhance system functionality and/or existing processes
Ensure careful attention to HP's legal, ethical and business conduct policies in all work performed
Provide flexible, results-oriented leadership to get things done quickly and effectively

Requirements

Typically 6-10 years work experience in business operations
5-8 years of project/program management experience
Often 2 years post' advanced degree experience in management consulting, investment banking, corporate strategy, or mergers and acquisitions
Advanced university degree (e.g., MBA) or demonstrable equivalent
Security Certification (e.g., CISSP) preferred, but not required
Excellent analytical thinking, analysis, and problem solving skills
Demonstrated ability to apply sound judgment within defined processes, governance frameworks, and leadership direction
Ability to summarize abstract ideas clearly and independently manage project objectives
In-depth knowledge of company operational processes, industry trends, and customer/partner requirements
Must possess advanced subject matter knowledge and experience in Lead to Cash functional domains – i.e., Marketing, Sales Operations, Sales, Supply Chain, Finance and/or Service & Support
Familiarity with non-L2C functions (e.g., HR, Procurement, etc.) is also valuable
Excellent communication skills (i.e. written, verbal, presentation), leadership, facilitation and influence skills
Mastery in English
Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts
Strong project management skills such as planning, execution and implementation
Solid financial and business acumen
Must possess experience with risk identification, process analysis and documentation
Results-oriented/driver; self-starter, independent leader willing to take risks and make decisions
Excellent teamwork building skills - able to get results through influence (without direct control/power)
Quality improvement training required and certification a plus.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementoperational performancerisk identificationprocess analysisprocess developmentcompliance managementperformance insightsfinancial acumenLead to Cashquality improvement

Soft Skills

analytical thinkingproblem solvingcommunicationleadershipfacilitationinfluenceteamworkresults-orientedself-starterindependent decision-making

Certifications

CISSPquality improvement training