Account Delivery Manager, Italian Speaker
HP France
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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About the role
- Develops and maintains strong, long-term relationships with key customers
- Serving as the primary point of contact for complex issues and strategic discussions.
- Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
- Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement.
- Manages and strengthens relationships with vendors and channel partners.
- Provides regular updates to the management on customer engagement performance and strategic initiatives.
- Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
- Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
- Provides mentorship and training to junior customer engagement managers.
- Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
Requirements
- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any related discipline
- At least 3 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management or related field or an advanced degree with 3-5 years of work experience.
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Benefits
- Equal Opportunity Employer (EEO)
- Positive workplace environment
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity