Service Country Manager
HP France
full-time
Posted on:
Location Type: Office
Location: Melbourne • Australia
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About the role
- Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
- Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
- Evaluates support plans based on business indicators and align them with the organization’s service solutions.
- Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
- Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
- Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
- Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
- Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
- Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
- Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
Requirements
- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
- Preferred Certifications: ITIL Certifications
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer supportsolution planningproject managementbusiness analysisoperational methodstechnical proficiencyservice deliveryescalation managementValue Based Delivery (VBD)
Soft Skills
relationship buildingmentoringconsultingstrategic thinkingcommunicationproblem solvingindependent judgmentcustomer orientationteam leadershipbusiness insight
Certifications
ITIL Certifications