Commercial Experience Product Manager – Serviceability
HP France
full-time
Posted on:
Location Type: Office
Location: Spring • California • Texas • United States
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Salary
💰 $130,700 - $205,200 per year
About the role
- Successful development and execution of PC Serviceability experiences within the Commercial Experiences Team
- Leads telemetry-based predictive serviceability experiences that involve cross-functional, portfolio-wide coordination to provide integrated products/services/ solutions
- Works with Services, Support, Warranty & Telemetry teams to help assist with the vision, strategy and roadmap for PC Serviceability products and services.
- Gathering and developing customer insights and analyzing future customer trends
- Build a strong knowledge base of industry hardware and software market & technology trends to identify new opportunities and intersections with customer insights
- Develop and drive the roadmap for end-to-end customer experiences across our commercial systems portfolio
- Create strategies for how we will lead, grow and create value in our portfolio with these solutions and experiences
- Provide closed-loop analysis of our strategies and performance
- Create the solutions narrative and value propositions for downstream teams
- Develop pricing and positioning strategies appropriate for our global markets
- Collaborate with a global, cross-functional team to develop products and solutions
- Work across organizations to ensure that our solutions and experiences are implemented and executed according to our strategies
- Regularly recommend and pitch solutions and strategic direction to senior management
- Act as an expert to downstream marketing and sales team and be called upon to help enhance communications to customers and partners
Requirements
- MBA or equivalent experience strongly desired
- 10+ years working with product marketing fundamentals
- 10+ years working in PC services and/or support
- Proven track record of bringing successful products and solutions to market, preferably in PC services & support
- Excellent leadership capabilities with ability to bring diverse groups together to move an initiative forward
- Proven capability in project management and cross-functional team management
- Deep customer empathy and natural curiosity about customer use cases
- Telemetry and data-driven decision approach to decision-making
- Excellent communication, interpersonal and management skills to interact with peers, colleagues, management and cross-functional teams
- Expertise working across functional and organizational boundaries with demonstrated ability to influence and persuade outside of your organization
- Strong business acumen – ability to drive a business strategy and model a solution’s financial opportunity and understand performance impacts
- Intuitive story-telling aptitude and narrative creation expertise
- Proactive, action-oriented and resourceful problem-solving attitude
- Strategic and analytical thinking skills – with experience also operating at a detailed level
- Broad knowledge of marketing and marketing program implementation; knowledge of product lifecycle, in-depth knowledge of the key marketing elements (products, pricing, place and promotion)
- Self-starter; ability to work independently
- Strong team player with ability to fill gaps to get the job done
- Affinity for software, new technologies and PCs are a plus.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product marketingproject managementdata-driven decision makingpricing strategiescustomer insights analysistelemetrymarket analysissolution narrative creationbusiness strategy developmentproduct lifecycle knowledge
Soft Skills
leadershipcommunicationinterpersonal skillsteam managementstrategic thinkinganalytical thinkingproblem-solvingstorytellingcollaborationself-starter
Certifications
MBA