Monitoring and Remediation Engineer
HP France
full-time
Posted on:
Location Type: Remote
Location: Costa Rica
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About the role
- Monitor system health and assess device compliance issues daily
- Diagnose and resolve hardware and software configuration problems
- Implement proactive measures to prevent system failures
- Perform verification checks for system compatibility and user functionality
- Collaborate with teams to manage device incidents and escalate unresolved issues
Requirements
- Four-year or Graduate Degree in Business Administration or related discipline
- 4-7 years of work experience in service business management, delivery, or related field
- Proficiency in diagnostic tools and telemetry software
- Understanding of ITIL principles and edge IT management
- Experience with proactive monitoring services
- Expertise in Network Infrastructure
Benefits
- Equal Opportunity Employer (EEO)
- Health insurance
- Professional development opportunities
- Flexible working arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic toolstelemetry softwarenetwork infrastructureproactive monitoring serviceshardware configurationsoftware configurationsystem compatibilityuser functionality
Soft skills
collaborationproblem-solvingincident managementescalation
Certifications
Bachelor's degreeGraduate degree