connect product capabilities to real-world customer environments with precision, creativity, and a “solve-anything” mindset
Blend deep expertise across integrations, identity, security, and automation with translating complex requirements into scalable, reliable solutions
Partner closely with Sales, Customer Success, Product, and Engineering to guide customers through discovery, implementation, and long-term technical success
Lead Technical Integrations & Architecture Design and support integrations across Azure, AWS, and GCP environments
Guide customers through API integrations, authentication flows, and architecture design
Configure and validate secure data exports to customer cloud storage and BI platforms (e.g., Power BI, Tableau)
Support email authentication and deliverability configurations (SPF, DKIM, DMARC, routing)
Own Technical Onboarding & Deployment, leading technical onboarding for enterprise and complex customer environments
Develop structured implementation plans aligned with customer IT and security teams
Validate configurations and automation flows to ensure scalability and performance
Partner on Pre- and Post-Sales Technical Discovery & Solution Design by translating customer requirements into clear, executable implementation approaches

Requirements

4–7 years of experience in a customer-facing technical role (Solution Engineer, Sales Engineer, Technical Consultant, or similar)
Hands-on experience with Microsoft 365 / Exchange Online and/or Google Workspace in complex environments
Experience implementing identity and access integrations, including SAML SSO and SCIM provisioning
Familiarity with cloud platforms (Azure, AWS, or GCP) and modern API-based integrations (GraphQL preferred)
Working knowledge of security and email authentication ecosystems (IAM, SPF, DKIM, DMARC)
Own complex, ambiguous technical problems and drive them to resolution in real customer environments
Translate technical complexity into clear recommendations that guide customer decisions and influence cross-functional execution across Sales, CS, Product, and Engineering

Benefits

medical, dental, and vision coverage (with a portion of premiums covered by the company)
life insurance
PTO
11 paid holidays plus 2 floating holidays
wellness benefits
paid parental leave
401(k) match
more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationsidentity and access integrationsSAML SSOSCIM provisioningcloud platformsMicrosoft 365Exchange OnlineGoogle WorkspaceGraphQLemail authentication

Soft Skills

problem-solvingcommunicationcollaborationcustomer-facingtechnical onboardingimplementation planningtranslating requirementsinfluencing decisionsguiding customersleading technical design