Housing Connector

Partner Success

Housing Connector

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,000 - $85,000 per year

About the role

  • Lead the onboarding process for new property and community partners, ensuring smooth adoption of Housing Connector processes, expectations, and technology.
  • Serve as the primary relationship manager for property partners while acting as a liaison with community partners to align goals, processes, and communication.
  • Facilitate structured data capture across partners to improve visibility into unit availability, readiness, placement timelines, and housing outcomes.
  • Provide ongoing support and training to partners, including virtual and in-person check-ins, joint problem-solving, and process improvement support.
  • Maintain accurate partner and property records in Salesforce, including lease terms, property specs, staffing contacts, service relationships, status changes and unit availability.
  • Coordinate with internal teams (markets, stability, product, and operations) creating an effective feedback loop to ensure unit readiness, efficient referrals, and timely move-ins.
  • Lead issue triage across property and community partners, identifying risks early and coordinating resolution to prevent placement delays or housing instability.
  • Track and support transitions in property management companies and community organizations to maintain continuity and relationship stability.
  • Capture partner feedback and translate insights into operational improvements that strengthen placement speed, partner experience, and housing outcomes.
  • Participate in weekly team meetings and share updates on partner engagement, trends, risks, and system-level opportunities.

Requirements

  • 2+ years of experience owning ongoing relationships with external partners, customers, or clients.
  • Experience bridging different stakeholder groups, including property partners, community organizations, and internal teams, to align goals, timelines, and expectations.
  • Strong communication skills, with experience explaining processes, reinforcing expectations, and resolving issues clearly and professionally.
  • Experience leading onboarding, training, or process adoption for partners, customers, or users.
  • Experience managing multiple priorities, tracking details, and following work through to resolution in a fast-paced, partner-facing environment.
  • Experience using CRM or partner-facing systems (e.g., Salesforce or similar platforms) to maintain records and track partner or customer activity.
  • Experience entering, updating, and maintaining structured data accurately across systems.
  • Experience using common workplace tools (e.g., Google Workspace or Microsoft Office) for documentation, communication, and coordination.
  • Experience collaborating cross-functionally to support operational and service delivery goals.
  • Experience in housing, property management, or community-based work is a plus.
  • Valid driver’s license and insurance, with the ability to travel locally as needed.
Benefits
  • Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
  • Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
  • Extensive Holiday Schedule – Including a full week off in December.
  • Paid Parental Leave – Supportive leave options for families.
  • Employee Assistance Program (EAP) – Confidential resources for personal support.
  • Life Insurance – Financial security for you and your loved ones.
  • Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
  • 401(k) with Employer Match (6%) – Invest in your future.
  • Professional Development Stipend – Annual stipend ($500) to enhance your skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data captureprocess improvementonboardingtrainingrelationship managementissue triagestructured data maintenancepartner engagementrecord keepingstakeholder alignment
Soft Skills
communicationproblem-solvingorganizationalcollaborationprioritizationattention to detailcustomer serviceadaptabilityinterpersonalleadership
Certifications
valid driver’s license