Housing Connector

Market Manager

Housing Connector

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

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Salary

💰 $90,000 - $115,000 per year

About the role

  • Grow Housing Connector’s presence by both increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners.
  • Identify and develop new partnership opportunities across public and private sectors to expand local impact.
  • Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
  • Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.
  • Partner with the Regional Managing Director to design and execute scalable, market-specific strategies.
  • Deepen engagement with community and government partners.
  • Expand client stability supports.
  • Increase active unit utilization across the partner property portfolio.
  • Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
  • Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.
  • Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
  • Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.
  • Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

Requirements

  • Experience leading market-level or territory-level operations, programs, or services with clear accountability for outcomes (e.g., startups, tech-enabled services, multi-site organizations, or complex ecosystems).
  • Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities.
  • Experience managing external partners in ongoing operational relationships, including setting expectations, resolving issues, and maintaining performance over time.
  • Proven track record of owning results such as service delivery, utilization, placements, or operational performance.
  • Experience leading and developing teams responsible for delivering services or outcomes, including performance management and prioritization.
  • Ability to assess what is working, what is not, and make adjustments quickly based on data, observation, and feedback.
  • Strong judgment and follow-through in complex, real-world environments where decisions have direct impact on people.
  • Knowledge of the local community and ability to build credibility with key stakeholders.
  • Spanish language proficiency required for effective communication with partners, tenants, and community stakeholders.
  • Valid driver’s license and insurance.
Benefits
  • Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
  • Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
  • Extensive Holiday Schedule – Including a full week off in December.
  • Paid Parental Leave – Supportive leave options for families.
  • Employee Assistance Program (EAP) – Confidential resources for personal support.
  • Life Insurance – Financial security for you and your loved ones.
  • Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
  • 401(k) with Employer Match (6%) – Invest in your future.
  • Professional Development Stipend – Annual stipend ($500) to enhance your skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational performanceservice deliveryutilizationplacementsperformance managementdata analysisproblem solvingstrategic executionteam developmentcommunity engagement
Soft Skills
leadershipaccountabilityjudgmentcommunicationrelationship buildingadaptabilitycollaborationcoachingproblem resolutionstakeholder management
Certifications
valid driver’s licenseinsurance