Houseful

Office Manager – Receptionist

Houseful

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own the day-to-day running of the Hometrack office, ensuring it is safe, clean, and fully operational at all times.
  • Act as the primary point of contact for building management, security, cleaning services, and facilities suppliers.
  • Manage mail, deliveries, inventory, and ordering of kitchen and office supplies.
  • Be the first point of contact for all clients, candidates, partners, and visitors, delivering a professional and welcoming experience.
  • Manage the front desk, answer and direct incoming calls, and oversee visitor sign-in processes.
  • Coordinate catering and hospitality for external meetings and events.
  • Prepare workstations and office access for new starters.
  • Deliver office tours and support new joiners in settling into Hometrack from day one.
  • Partner with the People and IT teams to ensure onboarding is smooth and well-organised.
  • Coordinate booking and preparation of meeting rooms across the office.
  • Work with IT to ensure AV equipment is functional and ready for meetings and presentations.
  • Maintain shared spaces so they consistently reflect Hometrack’s professional brand.
  • Lead the planning and delivery of internal events, team lunches, celebrations, and seasonal activities.
  • Help foster a welcoming, inclusive, and engaging workplace culture.

Requirements

  • Previous experience in office management, front-desk reception, or a high-touch hospitality or customer-facing role.
  • Exceptional interpersonal and communication skills, with the confidence to interact with everyone from couriers to senior leaders.
  • Strong organisational skills and the ability to manage a busy front desk while handling operational tasks.
  • High levels of reliability, punctuality, and commitment to maintaining consistent office coverage.
  • Comfortable managing suppliers, coordinating logistics, and proactively solving day-to-day office challenges.
  • Proficient in Google Workspace or Microsoft Office, with confidence learning new systems for visitor logs, room bookings, or inventory tracking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
office managementfront-desk receptionlogistics coordinationinventory trackingcatering coordinationevent planningAV equipment managementcustomer service
Soft Skills
interpersonal skillscommunication skillsorganisational skillsreliabilitypunctualityproblem-solvingteam collaborationwelcoming attitude