House Rx

Clinical Services Manager

House Rx

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Establish and maintain strong, collaborative relationships with key stakeholders
  • Tailor communication to suit various audiences
  • Proactively address concerns raised by clinic stakeholders
  • Supervise daily operations, manage schedule adherence, and maintain a high-energy culture
  • Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps
  • Distinguish between program-related and operational issues and take ownership of investigations
  • Participate in operational reviews with internal teams to maintain alignment
  • Lead assessments of the operational implications of customer requests

Requirements

  • 5+ years of experience with a minimum of 3-5 years in specialty pharmacy operations or a similar role, with an aptitude for customer relations and operational management.
  • Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences; excellent time management skills with the ability to manage effectively across multiple customers.
  • Proficient in analyzing operational metrics to identify/diagnose issues.
  • Experience in operational oversight, with a focus on issue resolution and process optimization.
Benefits
  • Flexible work hours and flexible paid time off
  • Work remotely
  • Generous parental leave
  • Comprehensive healthcare, vision and dental benefits
  • Competitive salary and equity stake
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational managementcustomer relationsanalyzing operational metricsissue resolutionprocess optimization
Soft Skills
relationship-buildingcommunication skillstime managementadaptability