Hotelbeds

Account Management Specialist

Hotelbeds

full-time

Posted on:

Location Type: Hybrid

Location: Italy

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About the role

  • Oversee and manage the operational and quality performance of assigned suppliers.
  • Lead onboarding and upskilling processes to ensure suppliers meet SLA commitments.
  • Support critical client meetings by presenting performance improvements in key destinations.
  • Act as the main relationship handler for critical suppliers across core volume gateways, proactively managing performance.
  • Serve as the point of contact for supporting operations and account management teams in delivering services aligned with client SLAs.
  • Implement, monitor, and manage action plans for underperforming or key suppliers.
  • Minimize operational issues by improving supplier communication, processes, and delivery, reducing unnecessary contacts and defects.
  • Provide accurate performance data and information to the business in the event of supplier failure.

Requirements

  • Experience in supplier management, operations, or performance management roles.
  • Strong relationship‑building skills and the ability to manage suppliers effectively.
  • Excellent communication and problem‑solving abilities.
  • Experience managing SLAs and operational performance metrics.
  • Ability to collaborate with cross‑functional teams in high‑pressure environments.
  • Strong organizational skills and attention to detail.
  • Proactive mindset with the ability to manage multiple suppliers and priorities.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supplier managementoperations managementperformance managementSLA managementoperational performance metrics
Soft Skills
relationship-buildingcommunicationproblem-solvingcollaborationorganizational skillsattention to detailproactive mindset