Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
Proactively identify and implement improvements to your work, team and department.

Requirements

Fluent in Lithuanian and English (C1 or native), written and spoken.
Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
Exceptional communication skills.
Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
Advanced understanding of web hosting technologies, server management, and performance optimization.
Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
Experience contributing to or improving AI-powered systems.

Benefits

🚀 **360 Growth:** We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
🎯 **Freedom & responsibility**: Work on your terms: from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate every week.
**💪 Wellness simplified: **Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
**🎉 Work hard - party hard: **Recognize hard work with company events like Summerfest & Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web hosting technologiesserver managementperformance optimizationcustomer supportAI-powered systemswebsite troubleshootingdomainsDNSemailscontrol panels

Soft Skills

exceptional communication skillscustomer-focused solutionsproblem-solvingteam collaborationproactive improvement