Hostaway

Partner Operations Coordinator

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Sri Lanka

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Job Level

Senior

About the role

  • Provide daily support 200+ active partners both Technical Questions, Support Ticket Creation, Marketing Support
  • Assist with onboarding workflows, go-live checklists, and partner documentation
  • Maintain and update partner records, trackers, and shared documents
  • Schedule meetings, prepare agendas, and coordinate follow-ups
  • Support co-marketing by coordinating with the marketing team and partners
  • Assist with the creation and distribution of partner communications and materials
  • Own administrative tasks including data entry, tracker updates, and reporting
  • Help collect, organize, and analyze partner-related data
  • Assist in implementing process improvement and automation initiatives across the team
  • Follow up with internal teams and partners to ensure timely task execution

Requirements

  • 1–2 years of experience in admin, coordination, or project support (SaaS or partnerships a plus)
  • Excellent written and verbal communication skills in English
  • Highly organized and detail-oriented
  • Able to work remotely and independently with minimal supervision
  • Strong adaptability and willingness to learn
  • Advanced proficiency in Google Workspace and Microsoft Office, with a strong focus on Google Sheets and Excel.
  • Comfortable using tools like Slack, Zoom, and basic CRM (HubSpot, Salesforce)
  • Experience with SaaS startups or partner-facing roles (Nice-to-Haves)
  • Familiarity with project management tools (ClickUp, Monday.com , Jira, Asana)
  • Experience creating simple visual assets (Canva, Illustrator, Photoshop)
  • Exposure to email marketing or newsletters (HubSpot)
  • Exposure to CRMS systems (Salesforce)
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytracker updatesreportingprocess improvementautomationemail marketingvisual asset creation
Soft Skills
written communicationverbal communicationorganizationdetail-orientedadaptabilityindependence