Hostaway

Sales Operations Administrator

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇷 Argentina

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Job Level

Junior

Tech Stack

SQLTableau

About the role

  • Own end-to-end inbound lead and meeting routing in Salesforce and Chili Piper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
  • Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
  • Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
  • Administer Chili Piper calendars, router logic, queues, no-show/rebook flows.
  • Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
  • Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
  • Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
  • Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

Requirements

  • Must-have 1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams.
  • Salesforce admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards.
  • Practical experience (or strong aptitude) with Chili Piper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations.
  • Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates.
  • Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results.
  • Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA.
  • Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth.
  • Nice-to-have Salesforce Administrator certification (or in progress).
  • Deeper Chili Piper experience with Inbound Concierge and advanced router logic.
  • Familiarity with Outreach, Gong, and territory planning concepts.
  • Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceChili PiperExcelGoogle SheetsSQLReportsDashboardsSalesforce LightningBI toolsdata validation
Soft skills
collaborative communicationstructured documentationreliable follow-throughprocess documentationinsight generationcapacity planningtroubleshootingpolicy simulationteam collaborationdata tracing
Certifications
Salesforce Administrator certification