Hospital Alemão Oswaldo Cruz

Technical Support Analyst I

Hospital Alemão Oswaldo Cruz

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Provide in-person and remote technical support to users, ensuring the proper operation of equipment, systems, and IT services in accordance with the organization’s standards.
  • Respond to support tickets submitted via the ticketing system, phone, or email.
  • Provide on-site assistance to users to resolve incidents and requests.
  • Diagnose problems with hardware, software, and the local network.
  • Log and track tickets until resolution, ensuring user follow-up.
  • Assist with cable changes, network jacks, and minor physical adjustments in the IT environment.
  • Support inventory control of equipment and technology assets.

Requirements

  • Provide in-person and remote technical support to users, ensuring the proper operation of equipment, systems, and IT services in accordance with the organization’s standards.
  • Respond to support tickets submitted via the ticketing system, phone, or email.
  • Provide on-site assistance to users to resolve incidents and requests.
  • Diagnose problems with hardware, software, and the local network.
  • Log and track tickets until resolution, ensuring user follow-up.
  • Assist with cable changes, network jacks, and minor physical adjustments in the IT environment.
  • Support inventory control of equipment and technology assets.
Benefits
  • Essential: Familiarity with ticketing tools; ability to log, track, and resolve tickets; experience using remote access software; ability to guide users clearly to identify and correct issues.
  • Clear and concise verbal communication: communicate technically while remaining accessible to the user’s level; good diction and a friendly tone.
  • Attention to detail when reviewing user-reported information to correctly identify problems; demonstrate empathy and patience.
  • Preferred: Ability to handle multiple concurrent support requests—organized and focused.
  • Proactivity: anticipate problems and suggest improvements.
  • Resilience: maintain professionalism under pressure.
  • Punctuality and responsibility: meet deadlines and schedules.
  • Teamwork: interact well with other departments.
  • Experience in the healthcare sector.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporthardware diagnosissoftware diagnosisnetwork troubleshootingticketing systeminventory controlcable managementphysical adjustments
Soft Skills
user follow-upproblem-solvingcommunication