Hospital Alemão Oswaldo Cruz

Support Engineer

• Provide in-person and remote technical support to users, ensuring the proper operation of equipment, systems, and IT services in accordance with the organization’s standards.
• Respond to support tickets submitted via the ticketing system, phone, or email.
• Provide on-site assistance to users to resolve incidents and requests.
• Diagnose problems with hardware, software, and the local network.
• Log and track tickets until resolution, ensuring user follow-up.
• Assist with cable changes, network jacks, and minor physical adjustments in the IT environment.
• Support inventory control of equipment and technology assets.

Technical Support Analyst I