Hornetsecurity

IT Support – First Level

Hornetsecurity

full-time

Posted on:

Location Type: Hybrid

Location: Hannover • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudLinux

About the role

  • You monitor the cloud services delivered by Hornetsecurity and work on the continuous improvement of our service quality.
  • You analyze and resolve issues encountered by our partners and customers in connection with the use of Hornetsecurity services.
  • You configure and analyze services at a technical level.
  • You provide technical support and assist our partners and customers via a ticketing system, chat and phone.
  • You create and maintain our internal and external knowledge base, FAQs and documentation.

Requirements

  • You have completed IT training (e.g., IT Specialist – System Integration) or hold a comparable qualification — career changers and entry-level applicants are very welcome.
  • You demonstrate customer- and service-oriented thinking and behaviour.
  • You are a strong communicator.
  • Ideally, you have basic knowledge of Linux.
  • You are reliable and have good organisational skills.
  • You enjoy learning new things and want to further develop your skills.
Benefits
  • Temporary Employee Exchange Program – we support you in working at our global office locations and exploring the world (e.g., Malta, Madrid, Montréal, Washington).
  • Home-office option and a predictable shift schedule (early and day shifts).
  • Team events such as laser tag, escape rooms or get-togethers at our own legendary beer wagon in Hanover – expect surprises.
  • Be-Active Bonus – we subsidise your fitness memberships.
  • Whether by car, public transport or bike – we make your commute easier with free parking, GVH JobCard (Hanover), tax-free commuting allowance (Berlin) or bike leasing!
  • Contribution to company pension scheme.
  • Referral Bonus: €1,500 reward for each successful candidate referral.
  • And of course the usual standards such as 30 days of vacation, permanent contracts, development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linuxtechnical supportservice configurationissue resolutionservice quality improvementknowledge base maintenancedocumentation creation
Soft Skills
customer-oriented thinkingservice-oriented behaviorstrong communicationreliabilityorganizational skillswillingness to learn
Certifications
IT Specialist – System Integration