Horizon Software International, LLC

Senior Business Analyst, Microsoft Dynamics CRM

Horizon Software International, LLC

contract

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$70 - CA$90 per hour

Job Level

Senior

Tech Stack

ERP

About the role

  • Lead workshops, document current and future-state processes.
  • Support CRM configuration and testing.
  • Act as liaison between business and technical teams.
  • Analyze and redesign end-to-end operational processes across three North American sites.
  • Implement a new Microsoft Dynamics CRM solution integrated with optimized business processes.
  • Work on a long-term (12 months) contract with a global SAP consulting client for a large consumer packaged goods client.

Requirements

  • A minimum of 7 - 10 years of experience in manufacturing environments.
  • Proven expertise in business process modeling, CRM/ERP implementations (preferably Microsoft Dynamics), and stakeholder engagement.
  • Strong analytical and documentation skills, with the ability to operate in both structured and agile settings.
  • Experience leading workshops and documenting current and future-state processes.
  • Experience supporting CRM configuration and testing and acting as liaison between business and technical teams.
  • Ability to work hybrid in Montreal (2 days remote/3 days onsite).