Vice President of Retail Growth and Service
Horizon Credit Union
full-time
Posted on:
Location Type: Office
Location: Spokane Valley • Washington • United States
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Salary
💰 $135,729 - $230,739 per year
Job Level
About the role
- Responsible to lead Horizon’s retail branch network and member experience strategy.
- Ensure compliance, service quality, and goal achievement.
- Engage in branch sales and growth initiatives, providing coaching and fostering community relationships.
- Collaborate with Retail Operations, Business Development, and Marketing.
- Drive marketing strategies that support member acquisition and community engagement.
- Promote accountability and operational excellence across all regions and locations.
- Lead and oversee operational standards of branches.
Requirements
- Four-year degree (BA, BS) in business administration or related field.
- Minimum seven years of management experience and successfully leading and guiding a key organizational relevant business unit at a high level.
- Related work experience may substitute for education.
- Experience driving growth, service and sales goals in a consultative and scalable manner.
- Experience and track record reflect achieving growth and service experience goals and objectives.
Benefits
- Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
- Telemedicine for part-time employees
- Paid Group Life and Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
- 401K Retirement Savings
- Employer 401K Retirement Contributions & Matching upon eligibility
- Discretionary Annual Incentive Bonus based on eligibility criteria
- Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time)
- Paid Birthday Holiday
- 2 Paid Wellness Days
- Up to 24 hours of Paid Volunteer Time annually
- 11 Paid Holidays
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business administrationmanagementsales strategymarketing strategygoal achievementoperational standardscomplianceservice qualitymember acquisitioncommunity engagement
Soft Skills
leadershipcoachingcollaborationaccountabilitycommunity relationship buildingconsultative sellingstrategic thinkingcommunicationproblem-solvingorganizational skills