Horizon Credit Union

Fraud Specialist

• The BSA & Fraud Specialist II conducts Anti-Money Laundering (AML) and fraud investigations, analyzes suspicious activity, and supports regulatory reporting requirements.
• This position independently manages routine and moderately complex investigations, identifies potential fraud and money laundering risks, prepares supporting documentation for regulatory filings, collaborates with internal and external partners, and ensures compliance with applicable Bank Secrecy Act (BSA)/AML regulations and credit union procedures.
• Monitor fraud and BSA related email boxes and be able to make sound decisions to determine next steps.
• Conduct ongoing review of transaction activity, alerts, reports, and cases to identify suspicious or fraudulent activity.
• Monitor and analyze transactions and alerts for signs of money laundering or fraudulent activity, determine if a case and further investigation are needed.
• Manage case investigations through completion, including analysis, documentation, disposition, and SAR referral when warranted.
• Review quarterly reports and analyze for suspicious activities.
• Conduct enhanced due diligence reviews for high-risk members.
• Investigate fraud-related activity including check fraud, ACH fraud, wire fraud, account takeover, elder exploitation, identity theft, and other financial crimes.
• Identify patterns, trends, and emerging fraud risks and escalate concerns to management.
• Conduct investigations that require strong time management, ability to multi-task, excellent judgement, and discretion.
• Utilize multiple tools and sources of information to make appropriate determinations regarding Credit Union responsibility and actions.
• Conduct 314(a) and 314(b) reviews. Analyze the data to determine next steps.
• Ensure compliance with applicable state and federal regulations, specifically regarding BSA and AML statutes.
• Assist with the development and creation of internal controls and procedures used to increase regulatory compliance and reduce financial risk.
• Draft Suspicious Activity Reports (SARs) and supporting documentation for management review and approval.
• Partner with front-line staff and leadership to ensure timely identification and escalation of suspicious or fraudulent activity.
• Act as a trusted advisor to business units on fraud trends, risks, and mitigation strategies.
• Communicate effectively across departments to balance member experience with fraud risk management.
• Participate in cross-functional meetings and initiatives related to fraud prevention, loss mitigation, and operational improvements.
• Conduct New Hire BSA training for all new employees of Horizon Credit Union. Prepare investigative reports, SAR documentation, regulatory filings, and case records. Support and assist branches and/departments in fraud situations by gathering information, writing reports, filing cases with law enforcement, assisting with bond claims, and maintaining files. File Currency Transaction Reports (CTR). Perform quality assurance on Currency Transaction Reports completed by Branch Operations and file with FinCEN. Assist with BSA/Fraud related procedure development and updates.

BSA & Fraud Specialist II

Operations

• Supports quality assurance, compliance, and adherence to regulatory requirements for the branch and contact center operations within Horizon Credit Union.
• Randomly audits financial transactions and lending practices to ensure policy standards and procedures are followed.
• Updates procedures to reflect regulatory changes and makes recommendations based on audit findings to improve compliance and enhance member experience.
• Recommends training and/or procedural enhancements to improve compliance, quality assurance outcomes, and the overall member experience based on quality assurance results.
• Conduct daily quality assurance reviews that focus on compliance requirements to include internal policies, procedures and regulatory requirements for retail branches and the contact center.
• Perform monthly branch audits that focus on procedural practices including Supervisor Overrides, Address & Contact changes, Share File Maintenance, Check Hold & Withdrawal, Instant Issue and booked loans.
• Review a sample of Consumer and most Commercial memberships to ensure compliance with all required processes.
• Validate that all documents are present, and the memberships are properly and accurately added to the core system.
• Complete and provide reports to supervisor listing all tasks that require follow up and corrections.
• Complete and provide retail operation dashboards to supervisor and post on the Hub for retail services, including ITM Center, Contact Center and Retail.
• Identify opportunities for procedural changes and/or enhancements that will streamline processes, improve efficiency and enhance member experience.
• Convert audit findings into meaningful business insights and recommendations, coordinating efforts to identify trends, patterns, and opportunities for improvements to include training opportunities and procedural enhancements for increased clarity.
• Lead efforts to optimize retail operations quality control activity by identifying areas for enhancement within audit processes.
• Support retail services in tracking and reporting cross-sale campaigns and recommend activities that focus on building member relationships and/or enhance the member experience.
• Maintain up-to-date and comprehensive knowledge of all HZCU products and services, as well as all related policies, procedures, rules and regulations.
• Support User Acceptance Testing (UAT) by completing a variety of test plans, semi-annual updates and patches/updates within the core system, which includes annual Business Continuity Plan testing.
• Perform additional duties as assigned to support the Retail Operations Procedural and Training Manager to ensure Retail Operations meets a high level of quality assurance.

Retail Operations Specialist

Compliance

• Maintain a strong working knowledge of the credit union regulatory environment, including applicable federal and state laws
• Research, interpret, and apply complex regulatory requirements
• Translate regulatory requirements into practical guidance and operational practices to ensure ongoing compliance
• Disseminate information, answer questions, and be a subject matter expert for regulatory compliance related issues
• Review compliance documentation to ensure alignment with program requirements and applicable regulations
• May create reports and provide information to regulatory agencies
• Develop, review, and update policies, procedures and disclosures to align with evolving regulatory requirements
• Perform and support compliance risk assessments, monitoring, and testing activities
• Track and follow up on identified gaps and corrective actions
• Serve as the primary compliance administrator for the Hub, ensuring accuracy, maintenance, and alignment of regulatory content and resources
• Support internal audits and regulatory examinations by preparing documentation and responding to requests
• Collaborate effectively with business units to provide regulatory guidance and support
• Develop and deliver compliance training based on emerging risks, audit findings, regulatory changes, and identified business unit needs

BSA & Fraud Specialist II

Retail Operations Specialist

Regulatory Compliance Specialist