CareDriver Support Manager
HopSkipDrive
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $85,000 per year
About the role
- Lead a team of CareDriver Support Team Leads located offshore
- Conduct weekly 1:1s with Team Leads, providing actionable feedback
- Track quality assurance and benchmark team performance
- Escalate interactions as needed
- Monitor volume and assist coaching Team Leads
- Identify high-level trends in contact reasons and customer issues
- Partner with cross-functional teams to move projects forward
- Identify operational improvements and partner with leaders
Requirements
- 3-5 years in a team lead or manager role
- Excellent communication and interpersonal skills
- Maintain safety as a constant north star
- Strategic thinker with problem-solving abilities
- Highly organized with multi-priority management skills
- Intermediate Excel skills for performance management
- Open to feedback in a fast-paced environment
Benefits
- Equity for every full-time employee
- Flexible vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Flexible Spending Account (FSA)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excel
Soft Skills
communicationinterpersonal skillsstrategic thinkingproblem-solvingorganizational skillsmulti-priority managementfeedback receptiveness