Hopper

Technical Account Manager – LATAM Core

Hopper

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

SQL

About the role

  • Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels.
  • Translate partner inquiries into structured, actionable requests with complete context.
  • Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned.
  • Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.
  • Investigate technical or data-centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects.
  • Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth.
  • Improve intake workflows, templates, and triage mechanisms to create consistency across partners.
  • Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards.
  • Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale operational excellence.
  • Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.
  • Maintain clear follow-through, alignment, and ownership across parallel workstreams.
  • Advocate for partner needs while helping internal teams maintain focus and momentum.

Requirements

  • Do you have technical fluency (APIs, logs, data analysis, SQL) and an analytical mindset?
  • Do you have at least 5 years of experience working in a mid-stage SaaS or B2B platform companies that sell to enterprise clients?
Benefits
  • Hopper offers group medical and dental insurance to full-time employees.
  • Hopper offers life insurance with short term and long term disability coverage.
  • All employees and dependents have access to telemedicine services, anytime, anywhere.
  • Please ask us about our very generous parental leave, much above industry standards!.
  • Unlimited PTO.
  • Carrot Cash travel stipend.
  • Flexdesk Access Pass & Work-from-home stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdata analysisAPIsissue assessmentdata insightsconfiguration managementproduct behavior analysisdata quality assessmenttechnical troubleshootingworkflow improvement
Soft skills
communicationcollaborationprioritizationproblem-solvinganalytical mindsetstakeholder managementtransparencyownershipsupportalignment