Academic Success Manager
RELX
Senior Director - Commerce Partner Success
Hopper
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $300,000 - $500,000 per year
Job Level
Senior
About the role
- Lead the commerce partner strategy, onboarding, and growth for HTS (Hopper Technology Solutions) travel commerce platform.
- Ensure long-term success of B2B partners across travel verticals including flights, hotels, and cars to drive revenue and improve traveler experiences.
- Sit at the intersection of partner growth, product enablement, and operations; build team, infrastructure, and processes for scalability.
- Define and execute Partner Success strategy from onboarding to sustained growth, focusing on partner satisfaction, product adoption, and revenue performance.
- Build and lead a team of Partner Success Managers and integration specialists responsible for onboarding, product enablement, and partner growth.
- Develop scalable onboarding and launch frameworks to accelerate time-to-value and align on partner goals, success metrics, and commercial outcomes.
- Serve as senior escalation point and strategic thought partner to top-tier partners to drive retention and revenue.
- Collaborate cross-functionally with Product, Engineering, Commercial, Operations, Sales, Legal, and Finance to prioritize and support partner needs.
- Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize offerings.
Requirements
- Strong interpersonal and communication skills to engage with stakeholders at all levels.
- Proven ability to manage and grow strategic partnerships.
- Excellent analytical skills with experience in data-driven decision-making.
- Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces.
- Experience building and managing high-performing teams, with a focus on coaching, development, and execution.
- Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus.
